Support

Find answers to common questions below, or reach out and we'll get back to you.

Frequently Asked Questions

How do I add a wine to my cellar?+

Tap the + button on the Cellar tab. Search by wine name to find it in our database, or enter the details manually. Cellared fills in producer, region, and vintage information automatically.

What is the CAI (Cellared Ageability Index)?+

CAI is Cellared's 10-factor drinking window model. It analyzes vintage year, region, grape variety, structure, critic scores, and more to calculate when a wine is at its peak and how long it will hold. Scores appear on every bottle card.

How does household sharing work?+

You can invite household members from the Household settings screen. Members share the same cellar — anyone can add, edit, or consume bottles. Each member keeps their own palate profile and tasting history.

Can I import from CellarTracker?+

Yes. Go to Settings → Import and select CellarTracker. Export your CSV from CellarTracker's website and upload it. Cellared will map the fields and add bottles in bulk.

What does the AI Sommelier do?+

The sommelier answers natural-language questions about your specific collection — "what should I open with lamb tonight?", "which bottles are peaking right now?", "what's my oldest Burgundy?". It only recommends bottles you actually own.

How do I cancel or manage my subscription?+

Subscriptions are managed through the App Store. On your iPhone, go to Settings → [your name] → Subscriptions → Cellared. You can upgrade, downgrade, or cancel there.

Is my cellar data backed up?+

Yes. Your cellar syncs to our secure cloud database in real time. If you get a new phone or reinstall the app, sign in with your account and everything will restore automatically.

Still have a question?

Email us and we'll respond within one business day.

Email Support

support@cellared.ai